New Internet Forum for Chicago-based Folks

I was recently alerted to a new discussion forum for Internet professionals in the Chicagoland area.

Chicago Internet Professionals [ http://www.chicagointernetprofessionals.com ] contains all the topical sections that you would need. While it is still young, it’s increasing in membership and content.

Some interesting posts include how gender impacts web design, and SEO Tips. There’s also a section where you can post an introduction, describing your skills and talents. Think social networking.

Pay a visit, register and join in on the discussion.

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Print Friendly Feature Necessary?

Is the “Print Friendly” feature seen on web pages throughout the web necessary?

Up to a week ago, I thought not.

The Print Friendly feature obtained popularity in the late 90’s, early 2000’s. At that time, most pages were so content & navigation heavy that it didn’t make sense for companies to allow website visitors to print the pages “as is.” So, through programming, sites would dynamically generate a new page, specifically designer to print better. The problem was the duplication of development efforts to perform such a simple task. Additionally, many of these print version provided poor results, with lines of text being cut off along the right edge (just enough to drive you insane). Continue reading

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Filed under Best Practices, Web Design

Customer Service – Where did it go?

With each passing day, I am amazed at how content society is with the level of customer service (or the lack thereof) citizens of this planet receive. I was brought up to provide the highest level of customer service at all times. This, likely is due to my first job being located on a posh retail area in Chicago Illinois. Here, appearance and perception was always seemingly more important that the actual situation.

Mistakes happen. Miscommunications happen, and will happen as long as humans are involved. However, customer service is about how those situations are handled and hopefully resolved.

I’ve recently interacted with several very unique and diverse entities where I was left either scratching my head or turning another grey hair. At times, I was speechless, yet verbally repeating the situation to the customer service representative in an attempt to have them agree that how they were handling the situation didn’t make sense. Yet I was rarely rewarded. Continue reading

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Murphy's CSS

I could have called this post Murphy’s Dreamweaver, Murphy’s Code, many things.

Last night, I presented on Web Standards and Dreamweaver to the Chicago Creative Coalition. It was both a challenging yet educational experience. I’ve been using Dreamweaver for 8+ years. However, since I’m a coder, I primarily develop web content in code view. The audience for this presentation was creative folks, very few though who create web sites on a regular basis. My goal was to illustrate the importance of adhering to a web standards approach when designing for the web. The tool for choice in this case, was the Dreamweaver WYSIWYG environment. It, and a surprising effect while creating a horizontal menu, would prove to create that Murphy’s moment. Continue reading

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Filed under Cascading Style Sheets, Dreamweaver, Web Design

The Desire for Customer Service

Life in today’s world reminds me that nothing should be taken for granted. Nothing. Including proper customer service.

In the coming weeks, I’ll provide some examples of unbelieveable customer service. Not in the positive sense though. We’ve all experienced these moments. But is it me or is almost every interaction faulty in some way?

Stay tuned, entertainment & sharing to follow…

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The Power of Twitter

Twitter has become a major communication platform for many. It was very influential during the recent terrorist attack in Mumbai.

Another example of it’s power, though admittedly less of a major impact, was an incident that took place involving UK web bloke Paul Boag during a recent holiday visit with family. Enjoy! 🙂

The power and problems of twitter

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24 ways

Here’s a little gift I had to share, a fantastic resource for all those web designer/developer types out there.

24 ways is an online advent calendar for web geeks. Starting on Dec. 1 and running through Dec. 24, it’s a daily dose of web innovation and ingenuity, from the like of web experts like Jon Hicks, Eric Meyer, Jonathan Snook, David Shea, Andy Clark, Paul Boag, Mark Boulton, Dan Cederholm and many more. Owner Drew McLellan has redesigned the site and offers daily tips from the past three years.

Enjoy! And Happy Holidays!

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