Cross Selling When Experiencing Service Issues

Seems like I’ve experienced several customer service blips recently. Here’s my latest.
While I was working away on my computer one day, my Internet connectivity disappeared. Now this is a normal occurrence, as I often have to kick start my wireless router. However, this was not the case today, as I saw the lights on my [...]

Reputation Management with Google Alerts

Reputation Management. The term has Fortune 500 written all over it. Simply put, reputation management is the act of monitoring and managing what people say about you, your business. When people are upset with you or your business (let’s just call it your brand), they’ll spout off and tell the world about it. This new [...]

Follow-up: Borders Reward’s Text Message Feature

As a follow-up to an earlier post on Border’s Rewards Text Messaging feature, I inquired with Border’s support on the status of their Rewards Program Text Messaging feature. I received the following response:
“The Borders mobile message service is temporarily suspended while the program is under review. We hope to have the program up-and-running again [...]

So You Want To Be A Good Web Designer…

Seems like everyone wants to be a web designer these days. And with the selection of tools, both client and web-based, it would appear that it is as easy as a-b-c.
Here’s the bubble burst. POP!
Like cooking, home improvement and landscaping, you can do web design, yet not be a good web designer. I, am not [...]

September Chicago Dreamweaver Meetup Wrap-up

Click here to check out The Chicago Dreamweaver Meetup!
On Tuesday, September 9th, I attended the Chicago Dreamweaver Meetup. The presenter this evening was Michael Tanimura from Silver Image Creative. The topic was “How To Write a Winning Website Proposal.” Michael provided sound advice from his many years of experience with his over 15 years of [...]